Community Health Advocates Program

From the very first phone call, I felt supported and reassured. What began as a stressful and confusing situation quickly became manageable thanks to the seamless collaboration between two departments at Maternal Infant Services Network that truly went above and beyond on my behalf.

After consulting with my Health Insurance Navigator, and then being introduced to Community Health Advocates Coordinator, I immediately felt more comfortable navigating the complexities of insurance coverage and medical approvals during a time of uncertainty. 

With their guidance and clear direction, I was better able to understand the necessary tasks at hand.  Knowing that both public health employees and my insurance provider were aligned made an enormous difference and ensured there was no confusion about responsibility or next steps.

They helped to ensure that approvals were in place, coverage questions were answered, and that I understood exactly what documentation was needed  to protect my health. What could have been an overwhelming experience became a coordinated, compassionate effort focused entirely on doing what was best for me. I am incredibly grateful for the teamwork, guidance, and advocacy shown every step of the way.

-Gabe M., Woodstock NY